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Truck Center International: Shopify Plus B2B Platform for Automotive Aftermarket Parts, Increasing Online-Order Share from 12% to 35%
A Shopify Plus B2B ordering portal with TecDoc-supported parts identification, OEM and cross-reference search, customer-specific pricing and 16 integrations with Epicor Vision and related systems, built for a manufacturer of remanufactured commercial vehicle brake calipers.
Project Summary
Truck Center International (TCI), an Estonia-based manufacturer of remanufactured brake calipers for commercial vehicles, sells to distributors, dealers and other commercial customers across Germany, Benelux and the Nordic region. Its buyers needed a faster way to find the right caliper, see their own price and current availability, and place an order without contacting a TCI manager.
Elogic Commerce built a new B2B platform on Shopify Plus rather than updating TCI’s existing basic catalog. The platform covers a 14,000-SKU catalog with OEM-number and TCI cross-reference search, TecDoc-supported parts identification, customer-specific price groups, stock and production-time visibility, inventory checks at checkout and order tracking. Sixteen integrations connect the storefront with Epicor Vision and related business systems, synchronizing stock, prices, production times, orders and delivery statuses.
The project ran for five months, from discovery to post-launch support. Within the first four months, the share of orders placed online grew from 12% to 35%.
Key Outcomes
12% → 35%
online-order share within the first four months
Up to 17%
higher order volume
25%
higher repeat-order rate
Up to 40%
fewer manual requests
99.99%
data consistency between Shopify Plus and Epicor Vision
About the Client
Truck Center International is an Estonia-based manufacturer of remanufactured brake calipers for commercial vehicles. It serves the automotive aftermarket through B2B sales to distributors, dealers and other commercial customers in Germany, Benelux and the Nordic region.
For TCI’s customers, a brake caliper order is a working decision. A workshop or distributor needs the exact part for a specific vehicle, at the price agreed for their account, with a clear view of whether it is in stock or how long production will take.
Project Complexity
The catalog holds 14,000 SKUs. Aftermarket buyers rarely search by product name. They search by OEM number, a competitor or TCI cross-reference, or the vehicle the part must fit. Search had to match those references reliably and show compatibility, so buyers could confirm they had the right caliper before ordering.
There is no single public price. Each activated customer is assigned to a category and a price group, and the platform had to show prices only to activated accounts, calculated for that account’s group.
Buyers need to know whether a caliper is in stock, running low or available only on order with a production time. The platform also had to separate adding to a cart from actually reserving stock, and re-check availability at the moment of order.
Stock, customer-specific prices, production times, orders and delivery statuses all live in, or depend on, Epicor Vision. With 16 integrations in total, the storefront had to stay consistent with the business system at all times.
The platform had to serve customers in Germany, Benelux and the Nordic region in English, Estonian, German and Dutch, within a five-month timeline.
Business Challenge
01
Only 12% of orders were placed online through TCI's basic catalog
02
For everything else, buyers depended on TCI's team for prices, availability and order handling
03
Buyers needed to find the right part quickly, see their own price and current availability, and order on their own in a minute or two
04
The original requirements put speed and simplicity first, with as few steps as possible and a checkout where the buyer confirms rather than fills in
05
Meeting that goal required accurate parts identification, account-based pricing, reliable inventory logic and data that matched TCI's business system
Elogic Commerce's Solution
Discovery and platform decision
Elogic Commerce began with discovery, auditing TCI’s existing catalog against the requirements. The team recommended building a new B2B platform on Shopify Plus rather than refining the existing catalog, because the requirements called for account-based pricing, inventory logic and ERP integration well beyond what the basic catalog provided.
Shopify Plus B2B ordering portal and UX/UI
Elogic Commerce designed the portal around the speed of repeat B2B buying. Product pages show the information a buyer needs to decide, including compatibility, stock status, production time and, for activated customers, their own price. The checkout is built for repeat purchasing, and customers can place orders in up to one minute.
Account registration, activation and customer-specific pricing
New customers register and wait for activation by a TCI manager, who reviews the account, assigns a customer category and price group, and approves it. Before activation, visitors and registered users can browse the catalog and cross-references, but prices stay hidden. Once activated, buyers see prices based on their assigned price group, synchronized from Epicor Vision. This keeps commercial terms private to each account while letting new prospects explore the full range.
OEM and cross-reference search with TecDoc data
Elogic combined standard Shopify search with custom logic and structured product and fitment data, so buyers can find calipers by OEM number or TCI cross-reference as well as by name. TecDoc data supports parts identification and product compatibility, helping buyers confirm the right caliper across the 14,000-SKU catalog.
Inventory visibility and reservation logic
The platform shows stock availability and, for out-of-stock items, the expected production time. Carts persist between sessions, so buyers can build an order over time. Because a cart reflects intent rather than a commitment, the platform verifies inventory again at checkout and applies inventory reservation logic to placed orders, reducing the risk of confirming parts that are no longer in stock.
Order tracking and repeat ordering
After placing an order, buyers can follow its status through to delivery, with tracking information for shipped orders. Order history and repeat ordering let regular customers reorder previously purchased parts in a few clicks.
Epicor Vision integration
Custom integrations connect Shopify Plus with Epicor Vision and related business systems, 16 integrations in total. They synchronize stock availability, customer-specific prices, production times, orders and delivery statuses, described by the project team as real time.
Migration, testing and post-launch support
Elogic Commerce migrated the required data to the new platform, tested the storefront, integrations and multilingual setup in English, Estonian, German and Dutch, and provided post-launch support after go-live.
Results & Business Impact
More orders moved online
Within the first four months after launch, the share of orders placed online rose from 12% to 35%. Over the same period, buyers had a self-service route for parts search, pricing, availability and ordering for the first time.
Order volume and repeat orders grew
Order volume increased by up to 17%, and the repeat-order rate increased by 25%. The platform introduced order history and repeat ordering alongside this growth, giving regular customers a faster route back to the parts they buy most often.
Less manual work for TCI's team
Manual requests decreased by up to 40%. Prices, availability, production times and order status are now visible in the portal, information buyers previously had to request from TCI's team.
Fast ordering
Customers can place orders in up to one minute, in line with TCI's original goal of a confirm-and-go checkout.
Consistent data across systems
Overall data consistency between Shopify Plus and Epicor Vision reached 99.99%, so buyers see stock, prices and production times that match TCI's business system.
Capabilities Demonstrated
01
Shopify Plus B2B ordering portal implementation
02
Automotive aftermarket catalog architecture for 14,000 SKUs
03
OEM-number and cross-reference search with custom logic
04
TecDoc-supported parts identification and compatibility
05
Customer-specific B2B pricing with account activation and price groups
06
Epicor Vision ERP integration
07
Real-time synchronization of stock, prices, production times, orders and delivery statuses
08
Inventory verification and reservation logic
09
Data migration, QA and post-launch support
10
Multi-region, multilingual B2B delivery
When This Solution Is a Good Fit
A Shopify Plus B2B platform with deep ERP integration fits best when the business already has reliable ERP data, a structured product catalog and recurring B2B orders from known customers. It is especially relevant when buyers identify parts by reference numbers rather than names, when customers are split across several price groups, and when the goal is to move routine ordering away from manual handling.
It is generally not the right fit for businesses with a small, simple catalog, a single public price list or occasional one-off orders, where a standard storefront may be enough.
Planning an Ecommerce Transformation?
If you are a manufacturer or aftermarket supplier looking to move B2B ordering online, Elogic Commerce can help you plan the platform, catalog search, customer-specific pricing and ERP integration behind it. Talk to us about your Shopify Plus B2B requirements.