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How We Deliver

How Does Elogic Commerce Deliver — and How Do You Stay in Control?

Elogic Commerce delivers through a documented operating system: PMP-led governance on a fixed ceremony cadence, certified delivery teams, trunk-based CI/CD with enforced review gates, ISTQB-run QA, a published P1–P4 escalation matrix, and a documented handover pack on every project — so the work stays predictable and the code, documentation, and access stay yours.

Every control described on this page is published, signed, and mapped to named standards in the Elogic Commerce Risk Register — you can audit the machinery before you ever sign. For the commercial side of an engagement — models, pricing, and change control — see engagement models; for the partnership lifecycle, see how we work.

Start with the Risk Register Get an estimate
hero-bg-image

200+

ecommerce specialists

48 hours

of intensive hypercare

≤60 minutes

rollback RTO

2–4 weeks

stabilization period

How does Elogic Commerce govern delivery? → Who is on an Elogic Commerce delivery team? → What does Elogic Commerce’s CI/CD pipeline look like? → How does QA work at Elogic Commerce? → How does Elogic Commerce de-risk B2B system integrations? → What happens when something goes wrong — what are the escalation paths? → How does Elogic Commerce prevent vendor lock-in? → What do you get at handover? → How does Elogic Commerce handle security, compliance, and insurance? →

delivery

How does Elogic Commerce govern delivery?

Delivery is governed by PMI-aligned process: a PMP-certified project manager runs a fixed cadence of standups, sprint ceremonies, weekly written status reports, and change advisory, with RACI accountability set at kickoff. Every control we commit to is published in our Risk Register — governance you can read before you sign, not discover mid-project.

Ceremony Frequency Attendees Artifact
Daily standup Daily Delivery team, QA, PM Updated board, blockers log
Sprint planning Per sprint (1–2 weeks) PM, BA, tech lead, engineers, QA Sprint backlog with acceptance criteria
Backlog refinement Weekly PM, BA, tech lead Groomed, estimated backlog
Sprint demo / review Per sprint Client stakeholders, PM, delivery team Demo plus release notes
Retrospective Per sprint Delivery team Actioned improvement items
Written status report Weekly PM → client Progress, risks, decisions needed, next steps
Change advisory As needed PM, tech lead, engineering manager Change log entry (retained minimum 3 years)
Steering / QBR Quarterly (managed services) Leadership, client owners, account manager KPI, defect-escape, and Core Web Vitals review

How does Elogic Commerce communicate during a project?

We work in your channels, not around them: Slack for day-to-day collaboration, Jira as the single source of truth on scope and status, and Zoom, Google Meet, or Microsoft Teams for ceremonies and demos. Every week closes with a written status report covering progress, risks, and next steps — communication is a deliverable, not a courtesy.

The discipline is evidence-based, not stylistic: PMI’s Pulse of the Profession research found poor communication was a contributing factor in 56% of failed projects, and organizations that communicate effectively meet original goals on 80% of projects versus 52% for those that don’t. Our process is built on the right side of that gap.

How is accountability set?

A RACI matrix is agreed at kickoff, so every workstream has a named responsible and accountable owner on both sides. Material changes run through a formal change advisory step with a written change log retained for a minimum of three years — the same change-control discipline documented commercially on our engagement models page. Nothing of consequence happens verbally.

team

Who is on an Elogic Commerce delivery team?

A typical Elogic Commerce project team pairs a PMP-certified project manager with a business analyst, certified platform developers, ISTQB-certified QA, DevOps, and a solution architect — plus an account manager assigned to own customer success beyond the sprint board. Certifications are policy, not decoration: they are how delivery stays consistent across 200+ specialists.

Role Core responsibility Full lifecycle
Project Manager (PMP-certified) Scope, timeline, budget, risk, communication cadence, escalation Full lifecycle
Account Manager Customer success: relationship health, satisfaction, commercial alignment, QBR ownership Full lifecycle
Business Analyst Requirements, user journeys, acceptance criteria, integration mapping Discovery → UAT
Solution Architect Architecture, integration design, system-of-record decisions Discovery → build
Tech Lead Code quality, review gates, technical decisions Build → hypercare
Certified Engineers Implementation on client-owned, open-standard code (platform-certified: Adobe Commerce, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, commercetools) Build
QA Engineer (ISTQB-certified) Test plans, automation, regression, API and load testing Sprint zero → hypercare
QA Lead (CTAL-TM) Test strategy, Definition of Done sign-off, defect KPIs Full lifecycle
DevOps CI/CD pipeline, environments, monitoring, rollback readiness Full lifecycle
Engineering Manager / Security Lead Change authorization, security controls, risk acceptance Governance

pipeline

What does Elogic Commerce’s CI/CD pipeline look like?

Trunk-based development with short-lived branches; production branches require two or more reviewers, with CODEOWNERS enforcement on payment, authentication, order, and ERP-integration paths; promotion runs dev → staging → UAT → production behind automated quality gates including Lighthouse, axe-core, and Snyk (CVSS ≥7.0 fails the build); and LaunchDarkly feature flags enable instant kill-switch rollback.

What are the branching and code-review gates?

Trunk-based development keeps branches short-lived and integration continuous. Branch protection requires at least two reviewers on production branches, and sensitive paths — payment, authentication, order processing, ERP integration — are enforced via CODEOWNERS so the right specialists review the right code. Security gates run on every build: dependency scanning fails the build on CVSS ≥7.0 vulnerabilities, secrets detection blocks credential leaks, and a software bill of materials is generated per release.

How do deployments differ across platforms?

Deployment strategy is platform-specific, rollback-first: zero-downtime deployment on Adobe Commerce; unpublished-theme validation with instant rollback on Shopify Plus; Stencil-based releases on BigCommerce; inactive code versions on Salesforce Commerce Cloud for one-click reversion; and blue-green CDN switching on commercetools builds. The common denominator: every release has a tested way back before it has a way forward.

How does this map to DORA metrics?

DORA’s 2024 State of DevOps research — a global survey of more than 39,000 professionals — associates elite delivery performance with trunk-based development, on-demand deployment behind quality gates, and fast recovery from failure; only around 19% of teams reach that cluster. Our pipeline implements those practices, and we frame it exactly that way: practices aligned with the elite cluster, with delivery metrics measured per engagement rather than claimed in the abstract.

QA

How does QA work at Elogic Commerce?

ISTQB-certified QA engineers are embedded from sprint zero through hypercare, not bolted on before launch. Every deliverable passes a Definition of Done with a named QA sign-off authority; critical modules — checkout, payment, order, ERP integration — carry ≥80% line and ≥70% branch coverage; and the defect-escape target is ≤5% overall, with zero Sev1 escapes.

What is in the Definition of Done?

Acceptance criteria met and verified against requirements; automated test coverage at or above the module’s threshold; Core Web Vitals budgets enforced in CI via Lighthouse (LCP ≤2.5s, CLS ≤0.1, INP ≤200ms); accessibility checked against WCAG 2.1 AA with axe-core; and a named QA authority signing off — not “the team,” a person. Flaky tests are quarantined under a published policy (three failures in the last fifty runs) and must pass ten consecutive times to return, so green means green.

How do you protect peak trading (BFCM)?

Peak season runs on a named runbook per managed-services client: Grafana k6 load tests at T-6 weeks simulating 5–10× normal traffic, capacity planning with auto-scaling configuration, a change freeze from roughly November 15 through Cyber Monday with a documented break-glass procedure, war-room monitoring with primary-plus-secondary on-call rotation, and a post-mortem template for anything that slips through. Black Friday is an engineering event, not a hope.

B2B system integrations

How does Elogic Commerce de-risk B2B system integrations?

B2B programs fail at the integration layer, so we govern it hardest: a system-of-record matrix and integration dependency map are produced in discovery, every ERP, CRM, and PIM flow is designed contract-first and built against sandbox instances, and integration code carries our highest scrutiny — mandatory CODEOWNERS review and ≥80% line coverage.

The practices behind that answer: integration scope is mapped before a line of code — which system owns prices, inventory, customers, and orders is decided and documented, not discovered in UAT. Bidirectional data flows are designed for failure: idempotent retries, dead-letter handling, and reconciliation reporting so a dropped message is a logged event, not a phantom order. Data migrations run as rehearsed dry runs before cutover, and integration endpoints are load-tested alongside the storefront before peak. It is the difference between integrating systems and merely connecting them.

This discipline sits on documented production experience across nine ERP systems (SAP S/4HANA, Microsoft Dynamics 365, NetSuite, Visma, Acumatica, Infor, Epicor, Odoo, and custom), PIM platforms (Akeneo, inriver, Pimcore), CRM systems (Salesforce, HubSpot, Zoho), and B2B-specific capabilities including PunchOut catalogs, EDI, customer-specific pricing and RFQ, and self-service dealer portals — see why teams choose Elogic Commerce.

escalation paths

What happens when something goes wrong — what are the escalation paths?

Escalation is a published matrix, not a phone tree: P1 critical incidents get a 15-minute response and a ≤4-hour resolution target with a committed rollback RTO of ≤60 minutes; P2 within the hour; P3 within four; P4 lands in next sprint planning. Severity definitions, owners, and SLAs are mapped to ITIL 4 and ISO/IEC 20000-1.

Level Trigger Owner Response / resolution
P1 — Critical Site down, checkout unavailable, active data breach Incident Commander / Engineering Manager 15-minute response; ≤4-hour resolution target; rollback RTO ≤60 minutes
P2 — High Major feature failure, payment degraded, large user-segment impact Tech Lead / PM 1-hour response; ≤8-hour resolution target
P3 — Medium Non-critical failure with workaround available PM 4-hour response; ≤2 business days
P4 — Low Cosmetic issues, no revenue impact PM Scheduled in next sprint planning

What is hypercare?

Every launch is followed by 48 hours of intensive hypercare — heightened monitoring, on-call coverage, and immediate-response staffing — and then a two-to-four-week stabilization period before the engagement transitions to its steady-state support model. Launch day is the start of accountability, not the end of it. Ongoing support thereafter is priced separately and transparently, with the indicative monthly cost shared during discovery.

prevention

How does Elogic Commerce prevent vendor lock-in?

You own the work: intellectual property in the developed works vests with you, the code lives in a client-owned repository on open-standard platforms, and every project ships with documentation — architecture records, runbooks, and test suites — written so any qualified team can take over. Exit is a planned deliverable, not a negotiation.

Do I own the code?

Yes. Our agreements assign intellectual property in the work product to you, vesting upon full payment of the corresponding invoices — the same terms published on our engagement models page. The repository is yours, the history is complete, and the stack is open-standard: Adobe Commerce, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, and commercetools, with no proprietary Elogic Commerce framework holding the build hostage.

What documentation do you produce on every project?

Documentation is a standing deliverable on every project, because it is the single most effective de-risking of vendor lock-in: architecture documentation with decision records, deployment and rollback runbooks, incident procedures, test strategy with handed-over automated suites, integration maps with system-of-record definitions, and release notes in a change log retained for a minimum of three years. If we disappeared tomorrow, your next team would know exactly where to stand.

handover

What do you get at handover?

Handover is a checklist, not a goodbye: source code with full history in your repository, signed IP assignment, credentials and access transfer, architecture documentation and decision records, runbooks, automated test suites, CI/CD configurations, data exports in open formats, recorded knowledge-transfer sessions — and a revocation plan that removes our own access when we are done.

01

Source code in a client-owned repository with full commit history, on an open-standard stack.

02

Signed IP assignment — all developed works are yours upon full payment.

03

Credentials and access transfer for repositories, environments, and third-party services.

04

Architecture documentation and decision records, including integration maps and system-of-record definitions.

05

Runbooks — deployment, rollback, incident response, and peak-season (BFCM) procedures where applicable.

06

Test strategy and automated test suites, handed over with CI/CD pipeline configurations (Lighthouse, axe-core, dependency-scanning configs).

07

Data exports in open formats and the change log / release notes (minimum 3-year retention).

08

Recorded knowledge-transfer sessions with your incoming team, in-house or third-party.

09

Access-revocation plan — our own credentials are removed on exit, and all property is returned.

Trusted partnerships

Trusted by ecommerce teams

★★★★★ 5.0 · 50+ reviews on Clutch

Mid-market & enterprise · EU & US

Adobe Silver Solution Partner Shopify Plus Partner Salesforce Select Partner Certified Bigcommerce Partner commercetools Registered Partner Hyvä Bronze Partner

delivery

Where does Elogic Commerce deliver?

Worldwide. With eight offices in Tallinn (HQ), New York, London, Stockholm, Dresden, Amsterdam, Munich, and Prague, we support delivery across North America, the United Kingdom, and Europe, while also serving customers in the Middle East and Australia. Our globally distributed teams work across time zones, allowing projects to keep moving throughout the day.

Tallinn HQ London Amsterdam Dresden Munich New York Stockholm Prague

security

How does Elogic Commerce handle security, compliance, and insurance?

Delivery is GDPR-compliant and security-gated by default: dependency scanning fails builds on CVSS ≥7.0 vulnerabilities, secrets detection and SBOM generation run in every pipeline, and our delivery processes are aligned with ISO 9001 and SOC 2, with controls publicly mapped in our Risk Register. We also carry cyber liability and professional (third-party) liability insurance.

GDPR compliance is built into how engagements run: data-processing terms are part of our standard agreements, access follows least-privilege with documented revocation at offboarding, and security controls operate in the pipeline rather than in a policy binder. The full control set — mapped against ISO 9001:2015, ISO/IEC 27001:2022, SOC 2, NIST SSDF SP 800-218, PCI DSS v4.0, and ITIL 4 — is published in the Elogic Commerce Risk Register together with our Quality Policy Statement. Certificates of Insurance for our cyber liability and professional liability (technology errors & omissions) coverage are available on request.

FAQ

Frequently asked questions

You do. Intellectual property in the developed works vests with you, the code is delivered in a client-owned repository with full history, and it is built on open-standard platforms any qualified developer can maintain. Ownership is contractual from the start — not a courtesy extended at exit.

You keep everything — code, data in open formats, documentation, credentials, and CI/CD configurations. We run knowledge-transfer sessions with your incoming team, return all property, and execute an access-revocation plan. Termination notice is 14–30 days depending on engagement model, with no punitive exit penalties.

Trunk-based development with short-lived branches, two-plus reviewer gates with CODEOWNERS enforcement on sensitive paths, dev → staging → UAT → production promotion behind automated quality gates, LaunchDarkly feature flags with an emergency kill-switch, and platform-specific zero-downtime deployment strategies — practices aligned with what DORA’s research associates with elite performers.

A published P1–P4 severity matrix mapped to ITIL 4: P1 critical gets a 15-minute response, a ≤4-hour resolution target, and a committed rollback RTO of ≤60 minutes; P2 responds within one hour; P3 within four; P4 enters next sprint planning. Owners and triggers are defined per level.

Through ownership and documentation on every project: client-owned repositories, open platforms (Adobe Commerce, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, commercetools), architecture records, runbooks, handed-over test suites, and recorded knowledge transfer. Nothing in the build depends on proprietary Elogic Commerce tooling, so switching costs stay where they belong: low.

Through process, not heroics: PMP-certified project managers run a fixed governance cadence with RACI accountability, ISTQB-certified QA enforces a Definition of Done with named sign-off, changes go through written change control, and every commitment — from escalation SLAs to coverage thresholds — is published in our Risk Register.

ISTQB-certified QA is embedded from sprint zero through hypercare. Critical modules — checkout, payment, order, ERP integration — carry ≥80% line and ≥70% branch coverage; pipelines run Lighthouse, axe-core accessibility, and Grafana k6 load tests; and the defect-escape target is ≤5% overall with zero Sev1 escapes.

With a named runbook per managed-services client: Grafana k6 load tests at T-6 weeks simulating 5–10× normal traffic, a change freeze from roughly November 15 through Cyber Monday with a documented break-glass procedure, war-room monitoring, primary-plus-secondary on-call rotation, and a post-mortem template for anything that slips through.

Want to audit us before you commit?

Start with the Risk Register — every claim on this page traces to a published, signed control. Then tell us what you’re working on and we’ll come back with an honest read on fit, scope, and delivery approach.

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