Boosting your ecommerce store’s engagement, conversions, and sales organically with tailored Customer Experience designs built by seasoned pros with years of field experienceLet`s talk
Your online store’s customer experience is the main driver of RoI and customer value that you may be missing out on. It’s high time you doubled down on your online store’s CX aspects to really engage, satisfy, and convert the most demanding customers out there.
The user interface defines the way your store looks, user experience – the way it navigates, and customer experience – the way it sells. CX outlines a user journey that ends at a checkout, completing the usual UI/UX optimization with an extra focus on shopping touchpoints and channels outside the store alone.
Combining the impact of UI and UX in the commercial, buyer-oriented context, CX manifests the complete customer journey your online store offers. With the overall website design and visual schemes tailored to pushing sales, new visitors find your store naturally engaging, easily getting lost in the pre-shopping browsing.
Prioritized customer experience design will help you stimulate sales, max out the RoI, and nourish average customer LTV over time through personalized, intuitive, and seamless shopping. The smoother, more responsive, and better personalized your CX is, the more conversions and loyal clients it brings.
Streamlining payments for a subscription-based retailer with Adyen Salesforce Commerce Cloud integration
An in-depth dive into the CX your store offers before optimization unveils every missed customer touchpoint, user journey bump, and under-personalized element. The resulting data-driven CX improvement roadmap is your unique takeaway from this.
Our seasoned CX experts provide valuable insights into your target customer segments and tailored strategies to reinforce and maximize their acquisition, retention, and lifetime value. We point the way toward ultimate brand awareness and customer loyalty.
We help craft seamless customer journeys that captivate users, motivate them to buy more, and turn newcomers into loyal customers through the convenience of automation and total intuitiveness. We map out CX touchpoints specific to your line of work for unique results.
Our CRO techniques refine your ecommerce for higher conversions with the help of targeted data analysis, competitive research, and an individual deep dive into the way you deliver products or services. The focus is put on long-term revenue growth from the get-go.
We organize service quality assurance focus groups and insightful interviews with real market customers to derive new ways to enhance your store’s CX. This way, we are putting realistic demands and expectations at the core of your ecommerce optimization
Our team of designers creates outstanding UI/UX outlines that are equally visually appealing and user-friendly. We know how to strike a perfect balance between visuals and interactive aspects, expanding a well-researched customer journey into a unique experience.
We help complete the experience for your customers by covering all connected channels and shopping endpoints. This may include mobile optimization, integration and customization of checkout, addition of up-sell/cross-sell elements, and more.
We are a full-range, one-stop customer experience design agency that covers all your CX implementation, optimization, maintenance needs and more, handling everything from analytics and early outlines to development, integration, and support.
Elogic has been creating and improving ecommerce solutions of all types for 14 years, bringing to life sales-boosting customer experiences with the help of a 200-strong team of IT aces. Meet the customer experience experts behind the state-of-the-art CX ideas we deliver:
UX/UI Designer, Graphic Designer and Illustrator with over 6 years of experience
Business Analyst with a specialization in optimizing business processes and enhancing CX
UX/UI designer with a focus on creating attractive and functional design
Having delivered over 500 top-of-the-shelf ecommerce products since 2009, specialists at Elogic know their way around a striking CX that grabs attention with the right selling points and stands out while running on relevant tech.
Elogic’s end-to-end ecommerce development capacities are enabled by an extensive team of in-house professionals, where over 200 seasoned specialists cover all your needs across each ecommerce angle.
Total client satisfaction is our top priority, which is why more than 100 of our dedicated specialists are certified and experienced in consulting, directing the best choices, and fulfilling every need.
If we experience an issue at any time, Elogic Commerce is accessible and quickly handles the problem.
They only accept jobs that they know that they can do, and are good at managing expectations.
The team’s general technical knowledge and Magento expertise distinguish them from other providers.
Reach out to receive a free consultation and entrust your IT initiative to a company that will help you to manifest your vision and business approach into an evergrowing and adaptable business.
Customer Experience (CX) is the backbone of your business success that drives engagement, sales, and conversions organically through customer convenience and personalization. Investing in CX services allows you to hit the spot for customer expectations, improve brand loyalty, and drive growth. Exceptional CX sets you apart from competitors and keeps customers coming back.
Yes, we offer individually tailored customer experience design consultancy. Our team of customer experience consultants will work closely with you to understand your business goals, analyze your current CX, and develop strategies to optimize it for improved customer satisfaction and business success.
The success of CX design can be measured through key performance indicators (KPIs) such as Customer Effort Score (CES), Net Promoter Score (NPS), Customer Lifetime Value (CLV), Customer Acquisition Cost (CAC), Customer Satisfaction (CSAT), and conversion rates. These metrics provide the most relevant insights into the impact of CX on your business.
Yes, CX design improvements can benefit both B2B and B2C businesses. While the customer segments and touchpoints may differ, the principles of understanding customer needs, delivering value, and creating positive experiences apply to both business models.
Ecommerce customer experience design is a complex approach to creating meaningful, consistent, and engaging interactions between your brand and your customers – a customer journey and experience. CX solutions are introduced based on direct customer needs, pain points, and behaviors to optimize every touchpoint, ultimately enhancing customer satisfaction.
CX design optimization helps boost a range of valuable business metrics, including customer retention, acquisition cost and lifetime value, overhead business costs, brand marketing readings, conversion rates, customer satisfaction (CSAT), and overall revenue.
Data analytics provides the core foundation for an efficient CX design. It helps us understand customer traits, needs, preferences. Through data analysis, we can make informed decisions, test the effectiveness of CX enhancements, and continuously improve the customer journey.
The timeframe for implementing CX design improvements varies depending on the project’s complexity. Some changes can be implemented relatively quickly, while more extensive overhauls may take several months. We work with you to establish realistic timelines for your specific needs.