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Magento Support Services to help your business stay on top of the game

Address all your technical issues that prevent your website from growing. We provide Magento ecommerce support services to help Magento 2 website owners get the most of online commerce, and cover everything you may need — from bug fixes to new features implementation.
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Get Magento support from experts, so emergencies never occur

Technical problems cost businesses money. To avoid these problems, Magento online stores need to be maintained continually and get all the key aspects covered — from performance optimization to security patches and new features. Our Magento support company does exactly that.

With our Magento website support, you get a fixed number of monthly developer hours to troubleshoot technical problems, install the latest security patches, develop new functionality, and everything in between.
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New feature development
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Performance optimization
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Website audit
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Systems integration
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Extension updates
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Quality assurance
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Troubleshooting
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Bug fixing
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Security patches installation
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Server setup
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Our Magento support and maintenance services are molded as per your requirements

Magento 2 ecommerce websites we're currently supporting

Over the past 10 years, our Magento developers built more than 70 online commerce projects. Most of our clients stay with us to get Magento website support even after their site goes live.
View case study

Millennium

Austria, Luxury Goods & Jewelry
A website for a brand what sells luxury watches
View case study

TurcomUSA

USA, Consumer Electronics
A website for a consumer electronics brand with B2B and B2C buyers
7 Major Pitfalls You May Face with Magento Migration
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The cost of Magento 2 ongoing support

For 10 years we operated on the market, we’ve had a chance to work closely with both large businesses and starters. Using the knowledge we obtained from that experience, we tailored our Magento support packages for ecommerce businesses of different sizes.
You can check how much it will cost to support your Magento store below.
Small
< 30 monthly hours
  • Website audit (code, security, performance)
  • Frontend optimization
  • Frontend/backend testing
  • Security patches installation
  • New feature development
  • Performance optimization
  • Systems integration
  • Troubleshooting/bug fixing
  • Extension updates
  • Server setup
For small merchants who only started to sell online, we offer a Small support package that covers all the basic needs.
Medium
60 monthly hours
  • Website audit (code, security, performance)
  • Frontend optimization
  • Frontend/backend testing
  • Security patches installation
  • New feature development
  • Performance optimization
  • Systems integration
  • Troubleshooting/bug fixing
  • Extension updates
  • Server setup
Medium-size online retailers can benefit from the Medium package that is designed to consolidate success and leaves a room for growth.
Large
120 monthly hours
  • Website audit (code, security, performance)
  • Frontend optimization
  • Frontend/backend testing
  • Security patches installation
  • New feature development
  • Performance optimization
  • Systems integration
  • Troubleshooting/bug fixing
  • Extension updates
  • Server setup
Large ecommerce stores with high sales volumes and a quickly growing business will find our Large support package ideal for their needs.

Our Magento website support process

Knowing how much technical issues, poor optimization, or lack of features (that your rival have) may cost for business, we strive to organize our support process in the most easy and straightforward manner.
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It consists of 5 steps that ensure not only efficiency but also a fast journey from the problem to its solving. Or from your idea to its implementation, if you come up with one.
STEP 1
You describe the issue
When you have something to troubleshoot or implement, you create the ticket on our Jira or Trello board, and describe it in detail.
STEP 2
We estimate the scope
Our support professionals review the ticket you created, and provide you with a clear estimate of what’s to be done and how much time this may take.
STEP 3
We do development
After you receive our estimation and approve the scope, we start working on the issue.
STEP 4
You approve results
You check what we fixed, optimized, or developed, and approve or disapprove it. If last, we get back to development.
STEP 5
It’s live!
After getting your approval, we deploy the results of our work, and you enjoy the changes.

Why get Magento maintenance services from Elogic?

We have an in-house team of certified Magento technology experts able to cover all the needs your project may have. Focusing on preventing troubles, fast reaction to issues, and flexible approach to your business specifics, we deal with the technical side and never hesitate to provide our tech and business consultancy when you need it. Also, we assign a dedicated account manager to every project, so the collaboration is smooth and easy for both sides.
Flexible cooperation models
Full-time or part-time, paid monthly or hourly — we do our best for your business, and always provide timely support no matter what happens.
A decade of experience
Building, transforming, and migrating stores for 10+ years, we know well what your project requires — and prefer to prevent emergencies instead of rapidly fixing them. However, we are good at both.
Direct communication
We believe in transparency and clarity, so you can communicate directly with your team via Skype, Slack or other tools.
Certified agency
Elogic is a certified Magento Solutions Partner with 50+ certified professional Magento developers onboard.
Business:
Magento Solution Partner
Contributor:
Magento Solution Partner
Partner:
Adobe Solution Partner
Magento 2 x3 Magento 2 x3 Magento 2 x4
Magento 1 x1 Magento 1 x1 Magento 1 x1

Our clients say about our work

They only accept jobs that they know that they can do, and are good at managing expectations.

Wes Gleeson

Managing Director, Yellowblue

Their combination of technical expertise and communication skills were valuable. They are wizards in developing Magento platforms. Their skillset made the project successful for us.

Kyle Dason

VP of E-Commerce, Fashion Marketplace

The team's general technical knowledge and Magento expertise distinguish them from other providers.

Elliot Thomas

Technical Lead, Instant ECARE

Check out our ecommerce development services

Tell us about Your Project

Elogic is an international Certified Magento & Salesforce Commerce Partner.
If you would like to discuss a project or have a question, please fill in the form and we’ll get right back to you.

Frequently asked questions

How does your Magento support agency manage the process?

The 50-, 100-, or 150-hour support is determined by the size of the online store. We resolve the tasks based on the priority you set and address all the technical issues that prevent your website from growing.
Every package also implies you have a dedicated contact person (project manager) to get reporting from and adjust the process so it brings the maximum value to your digital store.

Is a project manager included in the dedicated Magento support team?

We offer project management free of charge — we believe that transparent communication is a crucial part of efficient collaboration, and do not hesitate to back up our statements.

Do you provide Magento 1 maintenance and support services?

Yes, we support Magento 1 and Magento 2 ecommerce platforms, and also provide the migration services, so you can upgrade easily.
Working with digital businesses for more than 10 years, we’ve gone through lots of technical challenges with both Magento 1 and 2, and know well what Magento 1 stores may face.

We already have a software development team. Can we hire your specialists for some additional work?

Yes, sure. We often collaborate with development teams on our client's side, and have a clear and transparent workflow that allows maximizing our common efforts.

Is it possible to roll over the hours that we have not used into the next month?

Unfortunately, that’s not possible. Any unused hours expire at the end of the billing cycle in question.

What Magento website maintenance packages do you offer?

Elogic offers three support packages of 50, 100, and 150 support hours each. You can choose them based on the scale of your ecommerce business and your current needs.
In case your project requires more brainpower to support it or you want to get a package customized to your business requirements, we can discuss it individually.

What if we need more hours than what is included in the package?

We are flexible in terms of adding extra support hours. Before we start our work, we will analyze your scope of work and give you a quote for this scope.
If you exceed the number of hours specified in your package, we will increase our scope of work and bill you according to how much extra support time is accumulated.

What software do you use for task management?

Despite in most cases we manage our tasks in Jira or Trello, we can use any task tracking software that you feel comfortable working with.

We are not sure what package is right for us. How do we choose?

We can help you choose a support package. We'll do a preliminary audit and advise on what services you need to keep your store running, what might help you grow faster, and what will be useful for risk mitigation.

Can we request support without purchasing a Magento maintenance & support package?

Yes, we accomplish support tasks on demand for all our clients.

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