They only accept jobs that they know that they can do, and are good at managing expectations.
Their combination of technical expertise and communication skills were valuable. They are wizards in developing Magento platforms. Their skillset made the project successful for us.
The team's general technical knowledge and Magento expertise distinguish them from other providers.
The 50-, 100-, or 150-hour support is determined by the size of the online store. We resolve the tasks based on the priority you set and address all the technical issues that prevent your website from growing.
Every package also implies you have a dedicated contact person (project manager) to get reporting from and adjust the process so it brings the maximum value to your digital store.
We offer project management free of charge — we believe that transparent communication is a crucial part of efficient collaboration, and do not hesitate to back up our statements.
Yes, we support Magento 1 and Magento 2 ecommerce platforms, and also provide the migration services, so you can upgrade easily.
Working with digital businesses for more than 10 years, we’ve gone through lots of technical challenges with both Magento 1 and 2, and know well what Magento 1 stores may face.
Yes, sure. We often collaborate with development teams on our client's side, and have a clear and transparent workflow that allows maximizing our common efforts.
Unfortunately, that’s not possible. Any unused hours expire at the end of the billing cycle in question.
Elogic offers three support packages of 50, 100, and 150 support hours each. You can choose them based on the scale of your ecommerce business and your current needs.
In case your project requires more brainpower to support it or you want to get a package customized to your business requirements, we can discuss it individually.
We are flexible in terms of adding extra support hours. Before we start our work, we will analyze your scope of work and give you a quote for this scope.
If you exceed the number of hours specified in your package, we will increase our scope of work and bill you according to how much extra support time is accumulated.
Despite in most cases we manage our tasks in Jira or Trello, we can use any task tracking software that you feel comfortable working with.
We can help you choose a support package. We'll do a preliminary audit and advise on what services you need to keep your store running, what might help you grow faster, and what will be useful for risk mitigation.
Yes, we accomplish support tasks on demand for all our clients.