Ecommerce Support Services

Our retainer covers proactive monitoring, ongoing maintenance, bug fixing, platform and security updates, minor enhancements, and structured release management, with regular reporting on stability, performance, and delivered work so stakeholders can track impact.

Yes. We can formalize SLAs based on severity and business impact, define response and restore targets, and set an escalation process so critical incidents are handled with clear ownership and predictable communication.

We maintain a shared backlog with clear priority rules tied to revenue impact, customer experience, and risk reduction, and we plan work in a predictable cadence so urgent fixes, maintenance, and improvements stay balanced.

We align patching to platform and vendor release cycles, apply updates in a controlled process, validate changes through testing, and address vulnerabilities quickly to reduce the risk of breaches and compliance issues.

A retainer is not ideal if you only need occasional one-off fixes or cannot follow a release process; in that case, we typically propose a fixed-scope stabilization package to resolve urgent issues and establish a clean baseline first.

We start with a short stabilization onboarding that audits access, environments, dependencies, and deployment practices, establishes a performance and security baseline, and documents an operational runbook for releases, rollback, monitoring, and escalation.

Yes. For high-availability businesses, we can offer round-the-clock coverage with incident response procedures and monitoring that prioritizes uptime and checkout continuity.

We implement end-to-end monitoring for uptime, errors, and key business flows like search, add-to-cart, and checkout, then use alerts and trend analysis to catch issues early and reduce downtime.

We support leading enterprise and growth platforms including Adobe Commerce, Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud, BigCommerce Enterprise, and Shopify Plus, and we staff support with specialists familiar with each ecosystem.