KPI (Key Performance Indicator) is an indicator of success in a certain activity or in achieving certain goals. We can say that KPI is a quantitatively measurable indicator of the results that are achieved. KPIs allow you to monitor the business activity of employees, departments and the company as a whole and bring the company to a new level.
For instance, some online stores set up a goal to increase site traffic by 25% in the next 6 months. Here, KPI might be the number of unique visitors and the frequency of visits. Usually, one goal has many performance indicators.
Selecting the right KPI depends on the industry. In e-commerce, KPIs can be applied to various business operations: manufacturing, sales, marketing, customer service and project management.
KPI management can be done using a dashboard and reporting software (Klipfolio, SimleKPI, Scoro, Datapine, etc)
To get the best result from using KPI, you need to consider the following:
Here are some ecommerce KPIs:
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