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Pharmaciaty

Mobile Application Development for an Online Pharmacy

Industry

HealthTech / Pharma Retail

Country

Saudi Arabia

Platform

Flutter (iOS & Android)

Model

B2C

About Pharmaciaty

A Saudi Arabia-based online pharmacy, building a cross-platform mobile app to expand digital reach and simplify healthcare access.

Pharmaciaty, one of Saudi Arabia’s leading online pharmacies, offers thousands of prescription medicines and wellness products delivered straight to customers’ doors.
With a mobile-first strategy in mind, Pharmaciaty partnered with Elogic Commerce to design and build a scalable cross-platform app that meets strict healthcare standards and delivers a seamless and modern experience.

Pharmaciaty came to us with a set of clear goals they sought to achieve with the launch of a mobile app. The company wanted a solution that would do more than look good on a screen–it needed to solve real business challenges and meet customer expectations.

Each of these objectives tied directly to Pharmaciaty’s larger digital transformation. Meeting these goals meant building the foundation for sustainable growth in a highly competitive healthtech market. Working side by side, we developed a plan that turned their requirements into a scalable, user-friendly app designed to support the company’s expansion for years to come.

The priorities included:

01

Improving mobile shopping experience and raising conversion rates.

02

Enabling prescription-based ordering and delivery.

03

Supporting local payment methods and shipping preferences.

04

Building one cross-platform app without doubling development time or cost.

The complexities of building a pharmacy app

Ambitious goals always come with hurdles. For Pharmaciaty, building a mobile app meant pairing sleek design with the tough realities of running a pharmacy business.

Prescription validation was the first challenge. Orders involving prescription drugs required a secure upload and verification process that balanced compliance with ease of use. Insurance-covered medicines added another layer of complexity.
Payments and shipping came next. Saudi customers rely on local gateways, Apple Pay, and even cash on delivery. Delivery had to work for everything from wellness products to restricted prescription drugs, with clear rules on free shipping thresholds.
Finally, scalability was critical. Pharmaciaty’s growing customer base demanded real-time tracking, seamless account management, and a system strong enough to scale without performance drops.

Together, these challenges became the blueprint for the app, setting the stage for our next move.

Cross-platform foundation

We chose Flutter to keep development lean and efficient. A single codebase meant Pharmaciaty could launch on iOS and Android simultaneously, reducing time-to-market by around 40% while making future updates easier to manage.

Dual-language experience

Saudi users expect interfaces in both Arabic and English. We built a bilingual UI that adapts seamlessly, ensuring the app feels native to every customer.

Personalized accounts

From one-tap registration with phone number verification to profile management, wishlists, and reordering options, we designed account features that make shopping intuitive and repeat purchases effortless.

Smarter shopping journeys

We created a curated homepage with dynamic categories, brand highlights, and personalized offers. Prescription upload and verification were integrated directly into the flow, while filters, smart search, and clear product pages made browsing fast and frustration-free.

Payments and delivery

Local preferences guided every decision. We integrated Amazon Payment Services, card payments, Apple Pay, and cash on delivery. Shipping options included free delivery above a threshold and tailored methods for prescription and non-prescription items.

Post-purchase care

We streamlined the experience beyond checkout with in-app order tracking, invoice downloads, a return flow, and quick reordering from history.

Performance highlights of the
Pharmaciaty post-launch

The rollout of the Pharmaciaty app delivered clear technical wins that validated the approach we took. Each milestone tied back to the project’s objectives, showing that the development strategy paid off in speed, usability, and scalability

Mobile order volume grew by X% after launch
Time-to-market was reduced by around 40% compared to building separate native applications
Customer reviews averaged X across iOS and Android stores
Pharmaciaty saw a boost in repeat purchases and app usage month-over-month
Customer support requests dropped thanks to self-service tracking and reordering tools

These results demonstrated that the cross-platform solution was technically sound, scalable, and well-suited to Pharmaciaty’s requirements.

Value delivered beyond development

On the surface, the new mobile app gave Pharmaciaty sound technical improvements. But far beyond that, it positioned the company with a clear strategic edge:

Round-the-clock revenue channel
The bilingual self-service app opened continuous sales opportunities and reduced dependency on in-store and support operations.
Higher customer lifetime value
Streamlined ordering and payment flows increased conversion rates, average order value, and repeat purchase frequency.
Technology that scales with demand
A flexible architecture now supports rapid growth, faster feature rollout, and smooth performance during traffic peaks.

From vision to reality with Elogic

Pharmaciaty’s mobile app redefined how the company serves its customers, from prescription uploads to repeat purchases, all while creating a scalable foundation for future growth. Together, we turned a complex vision into a high-performing channel that strengthened Pharmaciaty’s digital presence in a demanding market.

At Elogic Commerce, we approach every ecommerce project by digging into the realities of local and international markets. We build solutions that go beyond appearances–platforms that work seamlessly, meet customer expectations, and drive adoption. The result is technology people actually enjoy using, boosting satisfaction and supporting long-term growth.