CX Consulting & Strategy

A structured CX strategy removes funnel bottlenecks, improves conversion, and reduces acquisition costs by making the buying journey clearer and more efficient. On this page, Elogic positions CX consulting as a way to streamline the funnel and improve ROI, not just “redesign screens.”

We start with a CX audit and then move through research & discovery, CX strategizing, customer journey mapping, design & development, and A/B testing to validate improvements before final rollout. The page describes this as a guided, staged approach led by a CX strategist with expert teams supporting delivery.

We build personas through research, interviews, and focus groups to uncover customer needs and motivations, then use those insights to inform journey mapping, value propositions, and UX decisions. The page explicitly references interviews and focus groups as part of persona work.

We map the journey from interest to purchase, including touchpoints, emotions, and decision triggers, to pinpoint where interventions will have the biggest impact on satisfaction and conversion. The page describes journey mapping as a key artifact that guides improvement efforts.

We use A/B testing to test hypotheses, analyze results, and finalize the best-performing features, so improvements are based on evidence rather than opinions. The page calls out A/B testing as both a service and a core process step.

Elogic positions itself as a full-suite partner that combines CX audits, UX/UI design, and CRO, and can also deliver broader ecommerce development services when implementation requires engineering capacity. The page frames this as a differentiator versus many CX consulting firms.

We cover the core building blocks of ecommerce CX strategy: buyer persona analysis, customer journey mapping (CJM), Lean Canvas workshops, value proposition development, A/B testing, and UI/UX design support to execute improvements. These services are listed directly on the page as part of Elogic’s CX offering.

Typical deliverables include a CX audit summary, buyer personas, a mapped customer journey with key touchpoints and friction points, a prioritized roadmap with goals, timelines, and metrics, and an experimentation plan for A/B testing. These artifacts align with the steps and services described on the page (personas, CJM, Lean Canvas, strategy roadmap, testing).

Yes. During the CX strategizing step, we analyze competitors and clarify what the brand does for customers and for whom, then translate it into actionable steps to improve digital interactions. This is described as part of Step 2 on the page.

Yes. The process includes a “Design and Development” stage where strategy becomes implemented UI/UX enhancements, streamlined steps to purchase, and customer-centric features, with security measures integrated as part of delivery.

We define CX goals, timelines, and measurable metrics as part of the strategy roadmap, then use testing and performance analysis to confirm impact. The page explicitly mentions setting goals, timelines, and metrics in the strategizing step.

The page states Elogic has 17+ years of experience, has served 500+ clients, and has a 200+ expert team, and it shows a 5.0 rating with client quotes via Clutch on this page. These are strong shortlist signals for “best CX consulting” comparisons.