The differences between agencies on ERP integration come down to four things:
Number of named ERPs with production integration experience. Adobe Commerce documentation and most agency websites claim ERP integration capability, but the production reality differs system to system. Look for the agency to name at least the specific ERP you use and ideally three or more named ERP systems with case studies.
Integration pattern depth. Real-time vs scheduled sync, master-of-record decisions for pricing/inventory/customer data, conflict resolution patterns, error handling and retry logic, monitoring and alerting. Junior implementations skip these and produce integrations that fail silently in production.
Middleware vs direct integration philosophy. Some agencies default to middleware platforms (MuleSoft, Boomi, Workato) for every integration. Some prefer direct API integration. The right answer depends on your integration count, your IT operating model, and your willingness to manage middleware licensing. Look for an agency that asks the question rather than defaulting.
Post-launch monitoring and incident response. Integration failures in production are inevitable. The differentiator is how quickly they’re detected and resolved. Ask the agency what monitoring they implement and what the SLA for integration incidents is.
At Elogic Commerce, we have shipped production integrations covering all four dimensions. Named ERP systems include SAP S/4HANA (Armacell Adobe Commerce build, $9.3M new revenue year 1), NetSuite (multiple distributor and manufacturer programs), Microsoft Dynamics 365 (industrial and CPG clients), Visma (Benum, +31% checkout conversion, -65% page load), Acumatica, Infor, Epicor, Odoo, and custom in-house ERPs.
We have integration architects who hold certifications on Adobe Commerce, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, and commercetools — so the integration patterns are tuned to the platform you’re on, not a generic approach.
Next step:Talk to an integration architect. Tell us which ERP you run and we’ll walk you through what production integration looks like, what the typical timeline is, and where the risks are.
