Review of Multiple Custom Forms Magento 2 Extension for Advanced UI

Key takeaways

• Multiple Custom Forms is a Magento 2 extension for building and managing front-end forms without coding.

• It’s designed to centralize all your storefront forms (contact, feedback, returns/refunds, bookings, etc.) in one place.

• You can build forms with common field types: text box, text area, dropdown, radio buttons, checkboxes, and more.

• It supports file uploads with a preview, which is useful for returns, claims, and document-based requests.

• You can add an “I agree” consent checkbox to the form submission flow.

• Built-in reCAPTCHA helps reduce spam submissions.

• The article shows a real-world use case: a “Contact Us” flow that leads to a contact/locations page with an appointment booking form and a success popup after submission.

• Licensing/pricing in the article starts at $199 (Magento Open Source) and $349 (Adobe Commerce), billed yearly and including 3 months of support.

When this applies

Use this when you need multiple customer-facing forms (contact, booking, RMA/returns, lead gen, custom requests) and want marketing or ops teams to adjust fields and form structure quickly without developer involvement.

When this does not apply

Avoid it if you only need one simple contact form, if you already have a mature forms stack (marketing automation/CRM-native forms), or if you require advanced workflows (complex conditional logic, approvals, deep CRM routing) that a simple form builder can’t reliably support without customization.

Checklist

1. List the forms you actually need (contact, quote, booking, warranty, returns/refunds, feedback).

2. Define the primary goal for each form (lead capture, support request, operational workflow).

3. Decide where each form will live (menu item, CMS page, PDP, footer, account area).

4. Specify required fields per form and keep them minimal to reduce abandonment.

5. Choose field types (text, dropdown, radio, checkbox, file upload) based on the data you need.

6. If you need documents/photos (returns, claims), enable file upload and confirm preview behavior.

7. Add an “I agree” checkbox and align it with your privacy/GDPR wording.

8. Enable reCAPTCHA and validate it doesn’t break mobile UX.

9. Define what a “successful submission” looks like (popup, redirect, inline message).

10. Set up notification routing (who receives which form submissions, and how fast they must respond).

11. Define validation rules (email format, phone format, required files, size limits).

12. Test edge cases: missing required fields, large uploads, invalid formats, spam attempts.

13. QA on mobile: keyboard behavior, dropdown usability, upload flow, error messaging.

14. Track form analytics (views → starts → submits) and add event tracking for key CTAs.

15. Review compatibility with your Magento version/edition and confirm license/support terms before rollout.

Common pitfalls

• Creating “everything forms” with too many fields, tanking completion rates.

• Allowing file uploads without strict size/type limits, leading to storage, security, or deliverability issues.

• Forgetting consent wording and data-handling expectations (especially for EU traffic).

• Relying on forms for revenue but not having a response SLA—leads go cold quickly.

• Weak spam protection (or overly aggressive protection that blocks real customers).

• Poor mobile UX (tiny fields, confusing errors, awkward upload flow).

• No tracking/measurement, so you can’t prove whether the forms improve conversion or support efficiency.