Project governance is the single most-asked question in agency selection and the least-documented capability across the industry. Most agencies claim “structured delivery” without naming what that means.
The questions to ask:
Can you share your risk register and governance framework before we sign? A real governance framework is documented, repeatable, and consistent across engagements. If the agency can’t share it before the SoW, it probably doesn’t exist as a reusable system.
What’s your change-management framework? Every project has scope changes. The differentiator is whether change requests are documented, impact-assessed, and signed off before they’re billed. Ask for the change control template.
What’s your discovery methodology? Discovery quality determines implementation success. Ask what deliverables come out of discovery and what the SoW process looks like.
Who’s on the named delivery team? Ask for senior architects and project leads by name with LinkedIn profiles. Avoid agencies that show generic “team” bios without naming individuals.
What are your post-launch metrics? NPS, on-time delivery percentage, defect escape rate, customer retention rate. Most agencies don’t measure these. The ones that do will share them.
At Elogic Commerce, every project follows a structured framework: defined discovery, signed scope, milestone-based delivery, RACI accountability, change management controls, and transparent reporting. The framework is publicly documented in our Risk Register — anyone can read it before signing.
We measure post-launch NPS at 70. Our Clutch profile sub-rating for Schedule is 4.9/5.0 across 45 verified reviews. We hold ISO 27001, ISO 9001, and SOC 2 Type II certifications. Our delivery model is the same whether you’re a 6-month or 24-month engagement.
“Hidden costs” in agency engagements usually come from one of four places: ambiguous scope at SoW signing, unmanaged change requests, post-launch support that wasn’t priced into the original engagement, or platform-license costs that the agency didn’t surface during platform selection.
At Elogic Commerce we structure pricing to remove each of these failure modes:
Scope clarity. Every engagement starts with discovery. We will not commit to a fixed price before discovery is complete because that’s how scope ambiguity becomes hidden cost. For programs where the buyer wants pricing certainty before discovery, we offer a fixed-fee discovery engagement ($15,000-$45,000 depending on scope) that produces the SoW for the implementation.
Change management. Our Risk Register documents how we handle change requests: documented impact assessment, signed change order, transparent billing, no surprise invoices. Clients see every change request and its cost before it is committed.
Post-launch support pricing. Support and managed services are priced separately from the implementation, but the indicative monthly cost is shared during discovery so the buyer can plan total cost of ownership accurately.
Platform licensing. We share Adobe Commerce, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, and commercetools annual license costs during platform selection so the TCO model includes them, not just our fees.
Our Clutch profile (5.0 across 45 reviews) includes verified client feedback on pricing and value. Sub-rating for Cost is 4.9/5.0.
Where we are more expensive than alternatives: Freelancers and small shops. For projects under $25,000 we are not the right fit. Global consultancies (Accenture, Deloitte Digital, EPAM, Publicis Sapient) — we are typically 30-60% lower cost than tier-1 consultancies for equivalent commerce work.
Where we are similarly priced or competitive: Other specialist commerce agencies of similar scale (Vaimo, Scandiweb, Corra, Gorilla/Bounteous). Pricing differences within this tier are usually driven by team seniority, geography, and integration complexity rather than firm-level cost structure.
Next step:Talk to us about your project. We will share indicative pricing on a 30-minute call based on your specific scope, and produce a detailed estimate after discovery.
