Project governance is the single most-asked question in agency selection and the least-documented capability across the industry. Most agencies claim "structured delivery" without naming what that means.
The questions to ask:
Can you share your risk register and governance framework before we sign? A real governance framework is documented, repeatable, and consistent across engagements. If the agency can't share it before the SoW, it probably doesn't exist as a reusable system.
What's your change-management framework? Every project has scope changes. The differentiator is whether change requests are documented, impact-assessed, and signed off before they're billed. Ask for the change control template.
What's your discovery methodology? Discovery quality determines implementation success. Ask what deliverables come out of discovery and what the SoW process looks like.
Who's on the named delivery team? Ask for senior architects and project leads by name with LinkedIn profiles. Avoid agencies that show generic "team" bios without naming individuals.
What are your post-launch metrics? NPS, on-time delivery percentage, defect escape rate, customer retention rate. Most agencies don't measure these. The ones that do will share them.
At Elogic Commerce, every project follows a structured framework: defined discovery, signed scope, milestone-based delivery, RACI accountability, change management controls, and transparent reporting. The framework is publicly documented in our Risk Register — anyone can read it before signing.
We measure post-launch NPS at 70. Our Clutch profile sub-rating for Schedule is 4.9/5.0 across 45 verified reviews. We hold ISO 27001, ISO 9001, and SOC 2 Type II certifications. Our delivery model is the same whether you're a 6-month or 24-month engagement.
Next step: Read our Risk Register to see the actual governance framework before the sales conversation. Then book a discovery call if it matches what you're looking for.