Can’t keep up with the rising pace of order fulfillment all alone?
Running off your feet to print shipping labels at the post office?
Leaving yet another customer unsatisfied because you lost the order tracking number?
No worries, we’ve got you covered. Or rather, shipping software integration has got you covered. In 10+ years of experience, we at Elogic have seen our clients influencing buyers, increasing sales, delivering pleasant post-purchase experience — all thanks to the Magento shipping integration.
So let us share our expertise and walk you through the process of shipping software selection. What you should be looking for in a shipping solution; is Magento shipping enough for your needs; which best ecommerce shipping solutions we recommend to Elogic clients — see the answers to these questions in this full-fledged guide.
Ecommerce shipping is transporting the goods from a retailer to a customer’s destination. It forms a part of the order fulfillment process, which implies order processing after a customer hits the “Add to Cart” button. Both operations can be handled by merchants themselves in-house or outsourced to third-party carriers.
The primary function of shipping software is to automate the order fulfillment process and manage the logistics for the merchant. They intend to eliminate all the manual work for the merchant’s ecommerce team and organize the workflow for processing orders. Advanced solutions also calculate real-time shipping rates and generate shipping labels that a merchant can immediately print and attach to the packages.
The shipping process starts after the customer checks out and involves the following tasks:
Shipping software is easy to integrate with most ecommerce platforms. Because Magento holds such a big share of the market, practically any shipping solution will have the option of integrating with Magento.
Software features sound good on paper, but how will they benefit an actual business? Here are some shipping software benefits we’ve gathered from real-life case studies in ecommerce.
Because the whole shipping process becomes automated, you will stay up-to-date on your levels of inventory, order tracking numbers, as well as business partners and customers. You’ll eliminate the risk of a human error and, thus, increase the efficiency of the ecommerce team, just like Glovo did.
FTP automation became a winning feature for us in our business. We can now easily import and export inventory files, confirm orders, update the status of our inventories in the warehouses, export shipments all within minutes, thereby increasing our efficiencysays Maria Vicentin, COO of Glovo.
The best shipping software for ecommerce will retrieve orders automatically from anywhere you sell and update tracking numbers and order status for your customer. This accurate, real-time data flow is of particular benefit to multichannel retailers, like Appalachian Organics.
The ability to connect multiple marketplaces is a great benefit for a multi-channel seller like us. Our inventory is more accurate because we’ve eliminated duplicate ordering. Since shipping is integrated, we log in once and can manage multiple things, which saves us a ton of time.says Shaun Donovan, CEO and founder of Appalachian Organics.
Most popular shipping solutions connect to multiple carriers and offer discounted shipping rates. As such, a merchant can evenly distribute the inventory closer to the customer, thus, speeding up the delivery and reducing the shipping fees for the clients.
A California-based organic food brand Ample Foods is a perfect case in point:
We are excited to be able to offer 65% of our clients with a 2-day shipping, up from 32% by only having a single West Coast facility. Soon, this will be 100%. Not only is this better for our customers but we also gain a 13% savings to our bottom line.says Pablo Gabatto, Business Operations Manager at Ample Foods.
Save yourself from exhausting trips to the post office — generate return labels at your warehouse! With the right shipping solution, you can print labels one-by-one or create manifests for shipping packages in bulk.
Chubbies, a brand of casual apparel, now only needs an order number and one’s shipping address zip code to print and add a label, which cuts unnecessary costs and saves time on return shipping:
We use their [shipping system’s] webhooks and API in our app to reduce our returns timeline by over 50% and let customers know when their new gear is shipping back out. This effortless return experience is key to maintaining customer loyalty and repeat customer purchases.says James Hargett, Fulfillment Manager at Chubbies.
Shipping is the biggest headache when selling overseas. Yet, quite a few delivery solutions have their fulfillment centers around the globe and offer pre-filled custom forms to handle cross-border logistics. Take an American tattoo supplies store Black Claw, for example:
ShipBob [one of the best shipping software for ecommerce] has multiple fulfillment centers in the US, one in Canada, one in the EU, and one in the UK. All locations filter back into one centralized warehouse management system. By distributing our inventory across these countries and regions, all of our customers are able to get their orders much faster while paying reasonable domestic shipping rates.says Wes Brown, Head of Operations at Black Claw
As a merchant, you have to realize that there’s no one-size-fits-all shipping solution. You should choose a shipping system based on your business needs and requirements.
Here are some of functionalities you might be looking for in an ecommerce shipping solution:
Obviously, not every shipping solution will have all the aforementioned features (otherwise, we’d find a perfect one for ecommerce!). Yet, you can still find your best shipping software for ecommerce based on which feature you need most for your business.
Wait, but what if you’re a Magento store owner? Maybe you don’t even need to spend extra! Before we list our top shipping software winners, let’s take a look at the Magento Shipping option for ecommerce.
Magento 2 provides a fairly robust set of shipping tools off-the-shelf. A merchant can configure shipping methods and adjust shipping rates right off the Admin panel.
Take note: As of September 24th, 2019, Magento Shipping has ceased to exist as a separate built-in module. Instead, the company has integrated shipping functionality in both Magento 2 Commerce and Open Source.
Here are the features a Magento merchant can benefit from without integrating any third-party software.
Let’s say you want to offer free shipping for all orders above $50. You can set up this rule by going to Stores → Configuration → Sale → Shipping Methods → Free Shipping menu. Fill in the Title box (the name of the payment method your customers will see), minimum order amount (e.g., $50), and the countries eligible for free shipping.
Out of the box, Magento connects to United Parcel Service (UPS), United States Postal Service (USPS), FedEx, and DHL. Before configuration, you’ll have to open your shipping account with them to enter your account number or assigned ID in the Magento system. You can also set the ways to send an order (by air, ground, courier, dropshipping, etc.).
Flat rate in Magento 2 means a fixed shipping fee for any order, no matter its size or weight. It might be a useful solution for merchants with low-volume stores or for those who haven’t engaged with any delivery service yet. To configure the flat rate method, go to Stores → Configuration → Sale → Shipping method → Flat rate.
So you’ve decided to ship to the state of New York at a reduced rate. Or give a shipping discount for all customers who order three items from your store. These rules can apply in a table rate that you can configure in the following steps:
Step #1: Go to Stores → Configuration → Sale → Shipping method → Table rate and configure the Table rate settings.
Step #2: Select Store view in the upper left corner of the panel and export CSV file. Fill in the CSV table with the values of your shipping table rates.
Step #3: Import the table rate data into the shipping method configuration.
Click-and-collect sales have boomed in 2020: of the nearly $200 billion in new ecommerce spending in the US, $37.44 billion came from in-store pickups. Magento will keep you prepared for the new trends with an in-store delivery feature. Go to Stores → Configuration → Sale → Delivery methods and expand the In-Store Delivery menu. You can specify the fee to be charged for the service and your storefront in case you have multiple sales points.
If the built-in Magento shipping features are not enough, your only option is to integrate a third-party solution.
The market is competitive, and the choice of software may be tough. So we’ve decided to ease your life a bit and make a list of top shipping software.
What are our selection criteria? The aforementioned functionalities and our own experience. These six shipping integrations are requested by our Magento clients most often. For your own convenience, they will be categorized by one’s business needs. Let’s dive right into the list!
Business need: “I have very specific (often complex) requirements about shipping my products, so I want to introduce various shipping options and rates at the customer checkout.”
You know how Magento is the king of customization? Well, ShipperHQ is the same but in the shipping software niche. And the reason is that it’s been developed by WebShopApps, a leading Magento shipping extension development agency.
ShipperHQ provides innovative cart customization and enterprise-level functionality. You might want to offer free shipping only for a certain number of products. Or limit an item’s shipping to a particular location, as in case of selling wine online. Or apply different rates to various customer groups the way B2B businesses do. In all these cases, ShipperHQ has got you covered. Although the solution doesn’t print or issue labels, it’s easily integrated with other apps and ecommerce stores.
ShipperHQ main features:
ShipperHQ pricing: depends on your ecommerce platform and is paid on a subscription basis. The cheapest plan for Magento merchants starts at $100/month and grows as the features add up.
Business need: “I’m a small business owner running a store alone and looking to automate my order fulfillment process. Ease-of-use and discounted shipping rates are important for me.”
One thing you need to know about ShippingEasy is that it lives up to the expectations: it is indeed easy to use.
ShippingEasy is one of those universal solutions for small to mid-sized businesses who ship out too many orders to handle alone but not enough to rent a warehouse or a 3PL. The cloud-based SaaS shipping system provides one of the lowest commercial rates for carriers like UPS and USPS. Clients also praise it for excellent customer service and seamless integration with major ecommerce platforms and marketplaces.
ShippingEasy main features:
ShippingEasy pricing: free for <50 shipments per month. Other subscription plans vary from $5 to $150/month depending on the advanced features and the number of shipments. More info on ShippingEasy pricing can be found on the official website.
Business need: “I sell on the website, social media, and marketplaces. I wish I could manage shipments for all these channels from a single place to print labels and avoid duplicate orders.”
ShipStation wins the market competition for its order integration from anywhere you sell. It’s never been so easy to synchronize order fulfillment strategies for Amazon, eBay, Walmart, Etsy, and social networks on top of other marketplaces. The software provider also has a mobile app for Android and iOS, which a merchant can use to print labels and add branding info to shipments.
ShipStation main features:
ShipStation pricing: 6 pricing plans from $9/month to $159/month depending on the number of shipments, users, and features. Merchants with >10.000 shipments should contact the provides for a custom quote.
Business need: “I am planning to expand my business and look for a shipping partner to ship my products overseas.”
At the level of ease of use and intuitiveness, Shippo is a direct competitor to ShippingEasy. But a real strength of Shippo is that it collaborates with multiple carriers outside the US. The software provider handles customs, duties, and freight and ensures your customers in Europe or Canada receive their parcels fast. Customers also get automated branded emails with the tracking code to check where the order is and which carrier shall deliver it to the final destination.
Shippo main features:
Shippo pricing: free for <200 shipments per month and $10/month for high-volume shippers.
Business need: “I sell to a number of customers across the country but want to save on warehouse maintenance and order fulfillment.”
Dropshipping is all about a merchant using a partner to stock the products and fulfill the orders. In addition to its shipping features, Ordoro is renowned for its advanced inventory capabilities and, therefore, efficient dropshipping.
Specifically, merchants can synchronize their inventory across all ecommerce channels and set up vendor portals to let suppliers access and fulfill orders. The inventory and dropshipping features are available in the Pro and Enterprise plans of the SaaS shipping solution, though.
Ordoro main features:
Ordoro pricing: Express plan starts at $59/month and includes all the basic features. Inventory management and dropshipping capabilities are available only in the Pro and Enterprise plans, which cost $499/month and $999/month correspondingly.
Business need: “I’m an established brand owner serving the customers nationally and internationally. I am looking for a solution that will ship my products blazing fast and take charge of the complex order fulfillment process.”
ShipBob should be an instant choice of mid-sized businesses and large enterprises. It is one of the best ecommerce shipping solutions and an efficient third-party logistics (3PL) partner for high-volume online stores.
ShipBob has multiple warehouses across the US, in Canada, and in Europe. For this reason, merchants can benefit from its next-day and 2-day delivery options. The shipping software provider will also pick, pack, and ship your item, as well as provide the tracking number for your customer. You’ll be notified about the whole order fulfillment process and restock the inventory on time, whenever needed.
ShipBob main features:
ShipBob pricing: flat rates apply for the services. ShipBob charges $25 for the first two hours of receiving your products, during which staff verifies your inventory counts and conditions. The provider also charges a $40 per month/pallet or $10 per shelf/month of storage fee for keeping your goods in their warehouses.
Shipping is way easier once you automate the manual processes and synchronize your order data. It saves time and money (even if the pricing policies of our six best shipping solutions for ecommerce convince you of the opposite).
Investing in a shipping extension means you’re not only delivering products, you’re delivering positive customer experience. Quick shipping is a sign of good business practice — keep that in mind and your customers will thank you.
Any of the best ecommerce shipping solutions may be yours — just wish for it!