Elogic Commerce Partners with Salesforce to Build Better Shopping Experiences for Enterprise Clients

Key takeaways

• Elogic Commerce is now a Salesforce Consulting Partner, strengthening its position as a delivery and consulting vendor for Salesforce Commerce Cloud merchants.

• The announcement highlights Elogic’s participation in the FY23 Consulting Partner Program, aimed at closer alignment with Salesforce customers.

• The partnership is framed as especially valuable for enterprise merchants using Salesforce’s ecosystem, including Salesforce B2C Commerce and Salesforce B2B Commerce Cloud.

• The main promise: give Salesforce Commerce Cloud merchants a reliable vendor for higher-quality delivery and deeper ecommerce consulting within a closed platform architecture.

• Elogic emphasizes Salesforce-certified professionals to support end-to-end ecommerce design and development.

• The partnership messaging leans on three focus areas: customer success, innovation, and engagement.

• Positioning angle: for companies committed to Salesforce Commerce Cloud, Elogic can act as a single vendor to cover broader Salesforce-related ecommerce needs.

When this applies

Use this if you’re an enterprise retailer already invested in Salesforce (CRM + commerce) and need a partner to implement, improve, or maintain Commerce Cloud with stronger delivery governance, certified expertise, and cross-solution support.

When this does not apply

If you’re not in the Salesforce ecosystem (or you’re still platform-shopping and not committed to SFCC), this partnership signal alone shouldn’t drive your decision. Also, if your needs are small and tactical, a full consulting partner engagement may be more than you require.

Checklist

1. Confirm your commerce scope: B2C, B2B, or both — and what must be delivered in the next 6–12 months.

2. Map your Salesforce ecosystem footprint (CRM, service, marketing, data) and how commerce must integrate with it.

3. Identify the biggest delivery risks: customization, integrations, performance, release cadence, or governance gaps.

4. Define what “better shopping experience” means for your business (KPIs, customer journey targets, operational outcomes).

5. Validate partner fit for your industry and complexity (enterprise scale, multi-site, multi-currency, complex catalog/pricing).

6. Ask for a delivery approach: discovery → implementation plan → milestones → QA/UAT → launch → post-launch support.

7. Require a change-control process (how new requests are evaluated, estimated, approved, and scheduled).

8. Confirm team composition (who leads solution design, who develops, who QA’s, who owns release management).

9. Align on communication cadence (weekly status, risk log, stakeholder reporting, decision-making rules).

10. Review integration strategy (ERP/PIM/OMS/payments/analytics) and responsibilities across systems.

11. Define operational readiness items (content workflows, merchandising, support flows, returns/exchanges implications).

12. Ensure documentation and handover expectations are explicit (runbooks, admin training, release notes).

13. Agree on a support model (SLA, incident handling, monitoring, backlog for continuous improvements).

Common pitfalls

• Treating “partner status” as a substitute for delivery proof (you still need relevant case experience and a clear execution plan).

• Starting implementation without agreeing on governance (scope boundaries, change requests, reporting).

• Underestimating Salesforce ecosystem complexity (commerce rarely lives alone; integrations and processes drive outcomes).

• Focusing only on launch and ignoring post-launch operations (support, releases, monitoring, ownership).

• Skipping stakeholder alignment in enterprise environments (slow decisions and conflicting priorities derail timelines).

• Assuming certification alone guarantees fit (delivery maturity, communication, and domain experience matter just as much).