Magento Support Services

Q: What support packages does your company offer?

Elogic offers three support packages of 50, 100, and 150 support hours each. You can choose them based on the scale of your ecommerce business.

Q: How do you manage the support process?

The 50-, 100-, or 150-hour support is determined by the size of the online store. We resolve the tasks based on your priority and address all the technical issues that prevent your website from growing.

Q: What if we need more hours than what is included in the package?

Before we start our collaboration we will analyze your scope of work and give you a quote for this scope. If you exceed the number of hours specified in your package, we will increase our scope of work and bill you according to how much extra support time is accumulated.

Q: Is a project manager included in the dedicated Magento support team?

Yes! We offer project management free of charge.

Q: What software do you use for task management?

We can use any task tracking software that you feel comfortable working with. Most often we manage our tasks in Jira or Trello.

Q: Do you provide support services for Magento 1?

Yes, we support Magento 1 and Magento 2 ecommerce platforms.

Q: We are not sure what package is right for us. How do we choose?

We can help you choose a support package. We'll do a preliminary audit and advise on what services you need to keep your store running.

Q: We already have a software development team. Can we hire your specialists for some additional work?

Yes, sure. We often collaborate with development teams on our client's side.

Q: Can we request support without purchasing a support package?

Yes, we accomplish support tasks on demand for all our clients.

Q: Is it possible to roll over the hours that we have not used into the next month?

No. Any unused hours expire at the end of the billing cycle in question.

OUR SERVICES

Address all your technical issues that prevent your website from growing. We provide Magento ecommerce support services to help Magento 2 website owners get the most of online commerce.

WHAT WE DO

Get Magento support and maintenance to make sure emergencies never occur

Technical problems cost businesses money. To avoid these problems, Magento online stores need to be maintained continually. Our Magento support company does exactly that. With our Magento website support, you get a fixed number of monthly developer hours to troubleshoot technical problems, install the latest security patches, develop new functionality, and everything in between.

New feature development
Performance optimization
Website audit
Systems integration
Extension updates
Quality assurance
Troubleshooting
Bug fixing
Security patches installation
Server setup

Our Magento support and maintenance services are molded as per your requirements

OUR PROJECTS

Magento 2 ecommerce websites we're currently supporting

Over the past 10 years, our Magento developers built more than 70 online commerce projects. Most of our clients stay with us to get Magento website support even after their site goes live.

Millennium

Austria | Luxury Goods & Jewelry

A website for a brand what sells luxury watches

View case study

TurcomUSA

USA | Consumer Electronics

A website for a consumer electronics brand with B2B and B2C buyers

View case study

Guides & Advice

7 Major Pitfalls You May Face with Magento Migration

The cost of Magento 2 ongoing support

Our Magento support packages are tailored for ecommerce businesses of different sizes. Below you can see how much it will cost to support your Magento store.

SMALL MEDIUM LARGE

SMALL < 30 monthly hours

Website audit (code, security, performance)
Frontend optimization
Frontend/backend testing
Security patches installation
New feature development
Performance optimization
Systems integration
Troubleshooting/bug fixing
Extension updates
Server setup

Get a quote

For small merchants who only started to sell online, we offer a Small support package.

MEDIUM 60 monthly hours

Website audit (code, security, performance)
Frontend optimization
Frontend/backend testing
Security patches installation
New feature development
Performance optimization
Systems integration
Troubleshooting/bug fixing
Extension updates
Server setup

Get a quote

Medium-size online retailers can benefit from the Medium package.

LARGE 120 monthly hours

Website audit (code, security, performance)
Frontend optimization
Frontend/backend testing
Security patches installation
New feature development
Performance optimization
Systems integration
Troubleshooting/bug fixing
Extension updates
Server setup

Get a quote

Large ecommerce stores with high sales volumes and a quickly growing business will find our Large support package ideal for their needs.

WHY ELOGIC

Why hire Magento developers at Elogic?

We have an in-house team of certified Magento 2 experts to provide Magento site support. We assign a dedicated account manager to every project.

Flexible hiring plans

You can hire us full-time or part-time. We accept monthly and hourly payments.

10 years of experience

We have been building Magento projects for more than 10 years now.

Direct communication

You will communicate directly with your Magento developers via Skype, Slack or other tools.

Certified Magento development agency

Elogic is a certified Magento Solutions Partner with 50+ certified professional Magento developers in-house.

VIEW ALL CERTIFICATES

Business:

Magento Solution Partner

Contributor:

Magento Solution Partner

Partner:

Adobe Solution Partner

What Our Clients Are Saying

If we experience an issue at any time, Elogic Commerce is accessible and quickly handles the problem.

Robin Hansson CEO, Dampfi

They only accept jobs that they know that they can do, and are good at managing expectations.

Wes Gleeson Managing Director, Yellowblue

The team's general technical knowledge and Magento expertise distinguish them from other providers.

Elliot Thomas Technical Lead, Instant ECARE

OTHER SERVICES

Check out our ecommerce development services

Magento code audit

Magento store development

Ecommerce website design

Magento 2 migration

FAQ

Frequently asked questions

If you have other questions which are not included in this list, please contact us. We'll provide you with all the necessary information within one work day.

01

What support packages does your company offer?

Elogic offers three support packages of 50, 100, and 150 support hours each. You can choose them based on the scale of your ecommerce business.

02

How do you manage the support process?

The 50-, 100-, or 150-hour support is determined by the size of the online store. We resolve the tasks based on your priority and address all the technical issues that prevent your website from growing.

03

What if we need more hours than what is included in the package?

Before we start our collaboration we will analyze your scope of work and give you a quote for this scope. If you exceed the number of hours specified in your package, we will increase our scope of work and bill you according to how much extra support time is accumulated.

04

Is a project manager included in the dedicated Magento support team?

Yes! We offer project management free of charge.

05

What software do you use for task management?

We can use any task tracking software that you feel comfortable working with. Most often we manage our tasks in Jira or Trello.

06

Do you provide support services for Magento 1?

Yes, we support Magento 1 and Magento 2 ecommerce platforms.

07

We are not sure what package is right for us. How do we choose?

We can help you choose a support package. We'll do a preliminary audit and advise on what services you need to keep your store running.

08

We already have a software development team. Can we hire your specialists for some additional work?

Yes. sure. We often collaborate with development teams on our client's side.

09

Can we request support without purchasing a support package?

Yes, we accomplish support tasks on demand for all our clients.

10

Is it possible to roll over the hours that we have not used into the next month?

No. Any unused hours expire at the end of the billing cycle in question.

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Ecommerce Maintenance Costs: How Much Is Post-Launch Support For Your Store?

Ecommerce Hosting Cost: How Much Does Web Hosting Cost?

Request Magento 2 support services

Contact us

Get in touch

We appreciate your time. Any requests for project evaluation will be made within 1-2 working days

Elogic Commerce office

office@elogic.co
+ 1 (512) 539-0265
Skype: igorrokcom
WhatsApp